There are some files and folders that should not be added to the backup. You can only restore files using True Disaster Recovery, you cannot restore programs.

Programs must be installed in Windows in order to work because they make adjustments to the Windows Registry when installed. If you simply restore the program files to the hard drive using True Disaster Recovery then the files will be in place but the registry entries will be missing and the operating system will not know how to use them. This will result in your programs not being able to run until they are reinstalled.

Your Windows folder should not be added to the backup because you cannot restore Windows using the True Disaster Recovery. In the event of a disaster recovery scenario you would have to reinstall Windows prior to being able to install the True Disaster Recovery so it is pointless to waste the storage space and time to try and back up this folder.

Simply checking off the whole C: drive is not recommended either because it would include the Windows folder, Program Files folder, and other system files that cannot be backed up. This will result in massive errors reported in each backup.

Files the should be selected include your mission critical data files (you can find out which to select by speaking with your Agency Management or Tax Software company or by speaking with one of our backup service technicians), documents, image scans, spreadsheets, email data files, address books, My Documents folders, and any other files that you would need restored in the event of a disaster should be added.

If you are confused or unsure about which files you should back up then consult with our backup support team for assistance.

Last updated on December 3, 2009 by Adam Kotter